I had my old lead water pipe replaced. It was a great process, I initially spoke with Emma who outlined what details they needed to give me a quote and took the time to ensure I understood everything about the job. They had extra questions around drainage and wanted to ensure I got the correct quote which I spoke with Ian about to ensure full clarity of the job.
The Job was much quicker than I expected and I can see why using the mole is the go to. They kept me updated during the work and spoke with me before making decisions. If you want high quality work done by trustworthy experts they are the the goto. Would 100% recommend the entire process was great.
Cosmo
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June 07, 2026
I was originally going to have a new water line installed from the main into the house. The price was very fair, but my real issue was the bathroom shower suddenly switching from hot to stone‑cold. Several contractors had told me it was a water‑pressure problem, but Ian immediately felt that wasn’t the case.
At the last minute, instead of taking the job and charging me, Ian stopped and said he wanted a second opinion. Another plumber came out, checked the boiler‑to‑shower pipework, and found the real cause: the copper pipe run to the shower control bar was too short. It was overheating and triggering the hot‑water safety shutdown. He replaced it with a longer looped pipe, and the problem was finally solved — something that had been happening since I moved in on 29‑12‑2025.
This company could have taken the job and the money, but they didn’t. They acted with honesty, professionalism, and real respect for the customer. From the call centre to the contractor, everyone was polite and supportive. They even lost money by doing the right thing.
Highly recommended. Outstanding service.
Anthony Newman
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May 20, 2026
Originally had lead pipes replaced they did an excellent efficient service.On return to connect our new pipes Ian told me that the external tap chamber was not put in correctly. He suggested I contact United Utilities who have inspected it and are going to redo the chamber. Thanks to Ian hopefully we have had a proper job completed by United Utilities
Anne Roberts
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March 14, 2026
From my initial contact with Emma to the completion by Ian and his colleague I couldn't be more pleased. The main lead water pipe into my property had to be replaced. There were several difficult challenges to this task; which they overcame in a most efficient and professional manner. They completed the task within a matter of days and left my property in the manner in which they found it. What had initially seemed to me to be an overwhelming job they executed it with the minimum of fuss.
Andrew Carter
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April 14, 2026
Excellent service provided. Efficient and friendly, even working around the needs of our pets! They are very knowledgeable about the industry and advised us on our dealings with the water company. Would totally recommend. Thanks guys.
I had my old lead water pipe replaced. It was a great process, I initially spoke with Emma who outlined what details they needed to give me a quote and took the time to ensure I understood everything about the job. They had extra questions around drainage and wanted to ensure I got the correct quote which I spoke with Ian about to ensure full clarity of the job. The Job was much quicker than I expected and I can see why using the mole is the go to. They kept me updated during the work and spoke with me before making decisions. If you want high quality work done by trustworthy experts they are the the goto. Would 100% recommend the entire process was great.
I was originally going to have a new water line installed from the main into the house. The price was very fair, but my real issue was the bathroom shower suddenly switching from hot to stone‑cold. Several contractors had told me it was a water‑pressure problem, but Ian immediately felt that wasn’t the case. At the last minute, instead of taking the job and charging me, Ian stopped and said he wanted a second opinion. Another plumber came out, checked the boiler‑to‑shower pipework, and found the real cause: the copper pipe run to the shower control bar was too short. It was overheating and triggering the hot‑water safety shutdown. He replaced it with a longer looped pipe, and the problem was finally solved — something that had been happening since I moved in on 29‑12‑2025. This company could have taken the job and the money, but they didn’t. They acted with honesty, professionalism, and real respect for the customer. From the call centre to the contractor, everyone was polite and supportive. They even lost money by doing the right thing. Highly recommended. Outstanding service.
Originally had lead pipes replaced they did an excellent efficient service.On return to connect our new pipes Ian told me that the external tap chamber was not put in correctly. He suggested I contact United Utilities who have inspected it and are going to redo the chamber. Thanks to Ian hopefully we have had a proper job completed by United Utilities
From my initial contact with Emma to the completion by Ian and his colleague I couldn't be more pleased. The main lead water pipe into my property had to be replaced. There were several difficult challenges to this task; which they overcame in a most efficient and professional manner. They completed the task within a matter of days and left my property in the manner in which they found it. What had initially seemed to me to be an overwhelming job they executed it with the minimum of fuss.
Excellent service provided. Efficient and friendly, even working around the needs of our pets! They are very knowledgeable about the industry and advised us on our dealings with the water company. Would totally recommend. Thanks guys.